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โ“ Help Center

How can we help?

Fast answers for passengers, staff and operators.

How do I book a bus ticket?

Search origin, destination and travel date on the home page, choose a trip, select seats, enter passenger details and confirm booking.

How do I download my ticket?

Open Download Ticket and enter your PNR plus phone number used during booking.

Can companies use their own domain?

Yes. The platform supports white-label company domains and embedded widgets while data stays in the main VayBus system.

Are payments integrated?

Phase 1 to 7 includes future-ready payment gateway settings and manual payment confirmation. Live gateway integration can be connected later.

How does QR verification work?

Each ticket has a QR payload. Staff can verify or check in passengers using QR verification and boarding check-in.

Need more help?

Send a support request for booking help, refund, parcel issue, lost item or operator feedback.