Refund eligibility depends on operator rules, route, fare class, travel date, departure time, payment status, ticket status, cancellation reason and applicable law. Passengers requesting refund should provide PNR, phone number, payment reference and reason. Operators must handle approved refunds fairly, keep records, reconcile payments and clearly mark cancellation/refund status. Failed transactions, double payments and disputed payments should be reviewed using support and payment reconciliation records.
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