Policies
Important platform and operator policies for booking, tickets, privacy, refunds, luggage, safety, payments, complaints and company compliance.
Terms of Service
Rules for using VayBus public booking, company websites, tickets, operators, staff accounts and platform tools.
Read Policy PrivacyPrivacy Policy
How passenger, staff, company, booking, ticket, payment, support and audit data must be protected.
Read Policy BookingBooking and Ticketing Policy
Rules for route search, multi-stop journeys, seat holds, bookings, tickets, QR verification and boarding.
Read Policy FinanceRefund and Cancellation Policy
Rules for cancellations, failed payments, double payments, refunds, delays and no-shows.
Read Policy OperationsLuggage and Parcel Policy
Rules for passenger luggage, parcel tracking, prohibited items, loss reports and operator handling.
Read Policy SafetySafety and Conduct Policy
Expected conduct for passengers, staff, drivers, conductors, agents and company administrators.
Read Policy OperatorOperator Compliance Policy
Responsibilities of bus companies and operators using VayBus or custom company domains.
Read Policy SecurityPayment, Fraud and Security Policy
Rules for payment records, fraud prevention, account security, reconciliation and future gateway integration.
Read Policy SupportComplaints and Dispute Resolution Policy
How passengers and companies should handle booking complaints, service disputes, lost items and failed transactions.
Read Policy RightsAccessibility and Non-Discrimination Policy
Commitment to respectful, fair and non-discriminatory use of VayBus-powered services.
Read Policy