Policies

Legal

Terms of Service

Rules for using VayBus public booking, company websites, tickets, operators, staff accounts and platform tools.

Read Policy Privacy

Privacy Policy

How passenger, staff, company, booking, ticket, payment, support and audit data must be protected.

Read Policy Booking

Booking and Ticketing Policy

Rules for route search, multi-stop journeys, seat holds, bookings, tickets, QR verification and boarding.

Read Policy Finance

Refund and Cancellation Policy

Rules for cancellations, failed payments, double payments, refunds, delays and no-shows.

Read Policy Operations

Luggage and Parcel Policy

Rules for passenger luggage, parcel tracking, prohibited items, loss reports and operator handling.

Read Policy Safety

Safety and Conduct Policy

Expected conduct for passengers, staff, drivers, conductors, agents and company administrators.

Read Policy Operator

Operator Compliance Policy

Responsibilities of bus companies and operators using VayBus or custom company domains.

Read Policy Security

Payment, Fraud and Security Policy

Rules for payment records, fraud prevention, account security, reconciliation and future gateway integration.

Read Policy Support

Complaints and Dispute Resolution Policy

How passengers and companies should handle booking complaints, service disputes, lost items and failed transactions.

Read Policy Rights

Accessibility and Non-Discrimination Policy

Commitment to respectful, fair and non-discriminatory use of VayBus-powered services.

Read Policy